Kirani Contact Center
The Integrated Contact Center Solution
Kirani is an IP telephony platform harnessing the power of Asterisk technology for cost-effective customer contact & feedback platform that empowers businesses with a scalable solution for delivering exceptional customer service.
The Contact Center skills-based routing (SBR) maximizes call distribution and utilization of resources improving first-call resolution rates and agent productivity.
This maximizes resource utilization, allowing agents to handle interactions more effectively, and boosting productivity while minimizing operational costs
The Integrated Contact Center Solution
-
On-premise or Cloud Deployment
Choose the deployment option that best suits your business needs -
Modular or Comprehensive Solutions
Scale your contact center functionality based on your requirements
Reduce operational costs significantly
Key Features of Kirani Contact Center
- Workforce Management Efficient agent scheduling and resource allocation.
- Inbound Skill-Based Routing Connect customers with the most qualified agents.
- Voice Broadcast Targeted customer communication campaigns.
- Agent Call Scripting Consistent and professional interactions.
- Chatbot and Live Chat Multi-channel customer support.
- Social Media Integration Manage customer interactions across platforms.
- Real-time Wallboard Performance visualization and agent motivation.
- Outbound Dialer Efficient outbound calling campaigns.
- IVR Customer Satisfaction (CSAT) Surveys and Call-Back Functionality: Improve customer experience.
- CTI Integration with CRM systems Streamlined customer data management.
- Collaboration Tools Foster teamwork and knowledge sharing.
Connect to customers and employees from anywhere
Call routing flexibility
- Resource planning - reduced cost and increased efficiency
- Flexible and scalable
- Delivers personalized service
Get started with Kirani Contact Center today!
Request for a Demo.
FAQs
Kirani Contact Center is an IP telephony platform powered by Asterisk technology, offering scalable solutions for delivering exceptional customer service.
Yes, Kirani Contact Center offers both on-premise and cloud deployment options, allowing you to select the best fit for your business.
SBR in Kirani Contact Center connects customers with the most qualified agents based on their skills, improving first-call resolution rates.
The platform includes features like workforce management, real-time wallboards, and agent call scripting to enhance productivity and efficiency.
Kirani Contact Center offers voice broadcast and an outbound dialer for efficient outbound communication campaigns.
Yes, CTI integration allows seamless connection between Kirani Contact Center and your CRM system for streamlined customer data management.
Yes, Kirani Contact Center includes chatbot and live chat features for multi-channel customer support.
The platform allows you to manage customer interactions across social media platforms, ensuring a consistent and unified customer experience.
Yes, IVR-based customer satisfaction surveys and call-back functionality are available to gather feedback and improve customer experience.
Absolutely, the platform offers modular or comprehensive solutions, allowing you to scale functionality based on your needs.